Privacy Policy

This Privacy Policy sets out how we, The Easy Lunch Company Limited, obtain, store and use your personal information.

By using our website, https://theeasylunchcompany.co.uk/, you agree to the use and treatment of your personal information in accordance with this Privacy Policy.

How we collect or obtain personal information about you

We collect personal information when you provide it to us:

  • when you fill in a form on our website
  • when you contact us by phone, email, or in writing
  • when you use, post, or react to our social media channels
  • when you order goods or services from us

Where permitted by law we may also receive information about you from third-parties such as affiliates, business partners, credit and fraud checking services as well as third-parties with whom we have had no prior contact.

How we collect anonymous information about your behaviour

We indirectly collect anonymous information about you to get a general idea of how our website is performing, this information is not linked directly to you but third-party services outside of our control may use this to profile your activities and provide relevant advertising in other platforms.  This may occur at any time while you are browsing our website.

Cookies

Cookies are small packets of information stored on your device used to keep a record of your history while using a particular website.  This could be used to tailor page content to your past behaviour, to keep hold of information that lets us know if you’ve logged in, or to let us know what items you’ve added to a shopping cart.  The cookies under our control are only visible to you and to our website.

While you are free to disable cookies on your browser, doing so may impact the functionality of this and other websites you visit and as such is not recommended.

Third-party Cookies

We use other services to help us to deliver our website, and they may also store cookies on your device to display personalised content or to gather statistics while you are visiting our website.  We’ll list those in detail and give a brief overview of why and how we use them below.

Contact Forms

The information you submit to us on a contact form will be sent by email to our staff and will remain stored on the website or within backups for a maximum of 60 days just in case the email doesn’t get to us. If we intend to retain information for marketing purposes we’ll ask you first and give details on the form.

User Accounts and Registration

You can register and create a user account on our website.  We will store your email address on our server and use an encrypted password or token to uniquely identify you and provide you with additional services.  While you are logged in to our site, we can uniquely identify your activity, but will not act on it without explicit consent. If you wish to completely remove your account, please contact us.

User-submitted Comments & Reviews

You can submit comments on our content if you want to.  Normal visitors will be able to read anything that you post, and the name under which you have submitted the comment.  You may use a pseudonym if you prefer to remain anonymous. We may ask for your email address to verify but we will never make this public.

Newsletters

Visitors can subscribe to our newsletters and marketing material.  We offer various newsletter signup forms on our site. In the case of forms which are purely for this purpose and clearly labelled as such, consent is assumed and a double opt-in email may be sent out for confirmation before you are officially subscribed to any lists.  Please follow the instructions on any emails sent if you wish to unsubscribe or change your communication preferences.

Third-Party Services we may share data with

Email Communication Services

We use the following third-party services to send email, so they will indirectly have access to a portion of your activity and some of your personal details.  Once an email leaves systems we use directly, it may be routed through any number of others systems.

MailGun

Mailgun provides a means for our website to send email to staff and visitors, as such information will be passed through their services.  Email content is retained for logging purposes for a short time. Mailgun’s privacy policy can be reviewed in full at https://www.mailgun.com/privacy-policy

MailChimp

We use MailChimp to maintain our mailing lists and to send promotional material.  Mailchimp’s privacy policy can be found at https://mailchimp.com/legal/privacy/

E-commerce Facilities and Payment Services

This site can accept payment for goods or services and does so using only third party payment gateways.  Payment credentials such as credit card numbers and bank account details are never provided directly to us.

When making a payment we are required to store your personal information for financial purposes but it will not be used for marketing purposes unless you explicitly provide consent.

Worldpay

Worldpay act as an intermediary for payment card details.  Worldpay’s privacy policy is available in full at https://www.worldpay.com/uk/privacy-policy

Child Safety Information

Due to the nature of our business, we store personally identifying data pertaining to children under 12, but we do not market directly to them.  Data is assumed to be provided directly by a parent or legal guardian. Parts of this data may appear in transactional emails sent by our system, but otherwise, this data is not shared with any third-party other than with the school your child attends.

We do not use any third-party analytical tools in this area of our site in order to preserve your privacy.

If you have concerns about how we handle this kind of data, or if you suspect a data breach has occurred, please contact us directly.

Our Details

Our company name is The Easy Lunch Company Limited and we operate from Pondtail Farmhouse, Coolham Road, West Grinstead, Horsham RH13 8LN. You can contact us directly via this website, via email at info@theeasylunchcompany.co.uk or via telephone on 01403 741177.

Questions or Complaints

If you have any questions or complaints about how we’re using your data, please contact us through the channels listed above.