How we collect or obtain personal information about you
We collect personal information when you provide it to us:
- when you fill in a form on our website
- when you contact us by phone, email, or in writing
- when you use, post, or react to our social media channels
- when you order goods or services from us
Where permitted by law we may also receive information about you from third-parties such as affiliates, business partners, credit and fraud checking services as well as third-parties with whom we have had no prior contact.
How we collect anonymous information about your behaviour
We indirectly collect anonymous information about you to get a general idea of how our website is performing, this information is not linked directly to you but third-party services outside of our control may use this to profile your activities and provide relevant advertising in other platforms. This may occur at any time while you are browsing our website.
Cookies are small packets of information stored on your device used to keep a record of your history while using a particular website. This could be used to tailor page content to your past behaviour, to keep hold of information that lets us know if you’ve logged in, or to let us know what items you’ve added to a shopping cart. The cookies under our control are only visible to you and to our website.
While you are free to disable cookies on your browser, doing so may impact the functionality of this and other websites you visit and as such is not recommended.
We use other services to help us to deliver our website, and they may also store cookies on your device to display personalised content or to gather statistics while you are visiting our website. We’ll list those in detail and give a brief overview of why and how we use them below.
The information you submit to us on a contact form will be sent by email to our staff and will remain stored on the website or within backups for a maximum of 60 days just in case the email doesn’t get to us. If we intend to retain information for marketing purposes we’ll ask you first and give details on the form.
User Accounts and Registration
You can register and create a user account on our website. We will store your email address on our server and use an encrypted password or token to uniquely identify you and provide you with additional services. While you are logged in to our site, we can uniquely identify your activity, but will not act on it without explicit consent. If you wish to completely remove your account, please contact us.
User-submitted Comments & Reviews
You can submit comments on our content if you want to. Normal visitors will be able to read anything that you post, and the name under which you have submitted the comment. You may use a pseudonym if you prefer to remain anonymous. We may ask for your email address to verify but we will never make this public.
Visitors can subscribe to our newsletters and marketing material. We offer various newsletter signup forms on our site. In the case of forms which are purely for this purpose and clearly labelled as such, consent is assumed and a double opt-in email may be sent out for confirmation before you are officially subscribed to any lists. Please follow the instructions on any emails sent if you wish to unsubscribe or change your communication preferences.
Third-Party Services we may share data with
Third Party Analysis Tools
We use the following third party services to track and monitor visitor flows and behaviour.
Email Communication Services
We use the following third-party services to send email, so they will indirectly have access to a portion of your activity and some of your personal details. Once an email leaves systems we use directly, it may be routed through any number of others systems.
E-commerce Facilities and Payment Services
This site can accept payment for goods or services and does so using only third party payment gateways. Payment credentials such as credit card numbers and bank account details are never provided directly to us.
When making a payment we are required to store your personal information for financial purposes but it will not be used for marketing purposes unless you explicitly provide consent.
Child Safety Information
Due to the nature of our business, we store personally identifying data pertaining to children under 12, but we do not market directly to them. Data is assumed to be provided directly by a parent or legal guardian. Parts of this data may appear in transactional emails sent by our system, but otherwise, this data is not shared with any third-party other than with the school your child attends.
We do not use any third-party analytical tools in this area of our site in order to preserve your privacy.
If you have concerns about how we handle this kind of data, or if you suspect a data breach has occurred, please contact us directly.
Our company name is The Easy Lunch Company Limited and we operate from Pondtail Farmhouse, Coolham Road, West Grinstead, Horsham RH13 8LN. You can contact us directly via this website, via email at email@example.com or via telephone on 01403 741177.
Questions or Complaints
If you have any questions or complaints about how we’re using your data, please contact us through the channels listed above.